Emergency Consultation
The SccS B.V. Services 24/7 hotline is a permanently manned number that allows you, our customers, to report emergency situations and initiate their resolution as quickly as possible. Your call will go directly to one of our highly qualified service technicians.
We regard the 24/7 service line as primarily a consulting service, conceived to provide you with advice and assistance. Our aim is to help you identify technical defects and, where possible, help you correct them directly. In the case of complex technical problems, we will coordinate on-site service by one of our service technicians.
For better and faster support in emergency situations, we have developed a data sheet to capture the most important system data. Please have the completed data sheet, or the information requested in it, available when you call us.
[download] Compressor System Data Sheet
Service Line Protocol
The 24/7 service hotline does not replace the responsive support of your regular service and sales contacts. To ensure availability of the 24/7 service line for emergencies, we kindly ask you to note the following:
- Please use the 24/7 service line only when it is absolutely necessary.
- Outside of normal working hours, please reserve use of the 24/7 service line for problems that cannot wait until the start of morning shift.
- Planned service dates cannot be changed via the 24/7 service line. The duty technician does not have access to day-to-day service schedules.
The duty technician carries out his normal day-to-day work and takes the service phone with him outside his normal working hours. He is not just responsible for the on-call service.
Service Line Costs
Calls to the 24/7 service line are initially free of charge for our customers. Advice and assistance by the duty technician, or use of remote maintenance support, can result in costs which are invoiced at the current service rates. Such assistance, however, requires less time, and no travel costs are incurred.
For delivery of replacement parts or dispatch of a service technician, the currently valid flat-rate charge will be invoiced. The work carried out by the service technician will also be charged in accordance with the currently valid service rates.
The duty technician will inform you before you incur any costs.
24/7 Availability
Downtime is costly. Whether it’s a repair, spare part need or emergency shutdown, we respond quickly and with agility. We even offer a 24/7 service hotline.